Reservation +604 3763 797 ONLINE BOOKING NOW

Hotel Policies

Check in: 3:00 PM     Check out: 12:00 PM 

 

Reservation

All reservations must be guaranteed with a credit card at the point of reservation. Rates are subject to 6% GST. Rates are quoted in Malaysian Ringgit (MYR) and will be charged in Malaysian Ringgit (MYR). Surcharge applies during peak season. 

 

Deposit

A deposit is required when check-in. The deposit amount will be depends on the type of suite.

 

Payment

Accept all major credit cards. No personal cheques are accepted. 

 

Cancellation

Cancellation policy is 72 hours prior to arrival.

 

ID Requirement

For security purposes, photo identification is required at check-in for every registered guest. Acceptable forms include a passport or national ID card. Certain promotions or specific rate schedules may also require photo identification for verification.

 

Early Arrival 

While we are unable to guarantee early check-in, we will do our best to accommodate requests based on availability. To guarantee arrival prior to 12pm, we suggest that you make your reservation for the previous night.

 

Late Checkout 

A fee—half of the room rate plus taxes—will apply for late checkouts until 6pm. After 6pm, a full night’s rate plus taxes will be charged.  Late check-out charges are subject to government taxes and service charges. Late check out requests are based on availability at check-in time.

 

Disability Access 

Accessible guest rooms and wheelchairs are available. For more information, please contact the hotel directly.

 

Pet 

Pets are not allowed.

 

Alcohol 

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

 

Smoking 

Smoking is allowed in designated smoking areas.

 

Currency Fluctuations

Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

 

Local Government Fee

Please be informed that there will be a surcharge of Local Government Fee of RM3 per room night imposed by the City Council of Penang that should be settled directly at Maritime Waterfront Hotel Penang upon check-out (not included in the room rate and taxes stated herein), effective from 1 June 2014. Rate is subject to change by the City Council of Penang.

 

Goods Services Tax

Effective 1 April 2015, a mandatory "Goods Services Tax (GST) of 6% will be implemented by the Malaysian Government. This will be charged on taxable supply of goods and services.


Others

  • Please note that a local council fee of MYR 3 will be charged, and is payable directly to the hotel upon check-in.
  • Please note that each room will be assigned 1 car park space.
  • Please note that due to security reasons, guests are not allowed to have visitors after 00:00. Additionally, private parties are strictly prohibited in rooms and suites.
  • A security deposit of MYR 300 per night is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
  • Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
  • Please inform Maritime Waterfront Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Go to top